Service Coordinator & Scheduler – High Wycombe
About the Role
Due to continued growth and increasing service demand, we are looking for an organised and proactive Service Coordinator and Scheduler to join our team. This is a key support role focused on ensuring our engineers are fully supported in the field, customers remain informed throughout the service process, and all site access requirements are managed efficiently.
You will be the vital link between engineers, customers, and the office team, helping to deliver an excellent customer experience while maintaining smooth day-to-day operations.
Job Type: Full-Time, Permanent, Office Based
Salary: Competitive, dependent on experience
Key Responsibilities
Engineer Support
- Contact engineers throughout the day to monitor progress.
- Chase outstanding job sheets, reports, and paperwork.
- Confirm engineer attendance at scheduled appointments.
- Track job progress and communicate updates internally.
- Support engineers with administrative and operational requirements.
Customer Support
- Provide customers with regular updates on job status.
- Confirm service appointments and attendance times.
- Manage customer expectations professionally and proactively.
- Resolve minor service queries and issues.
- Ensure a high level of customer satisfaction throughout the service process.
Site Access Management
- Arrange parking permits and access permissions.
- Coordinate security passes and induction requirements.
- Manage site access arrangements with customers and facilities teams.
- Prepare and submit RAMS (Risk Assessments and Method Statements) where required.
- Ensure engineers have all necessary information before attending site.
About You
We are looking for someone who is:
- Highly organised with excellent attention to detail.
- Confident communicating with customers and engineers.
- Able to manage multiple tasks and priorities simultaneously.
- Professional, calm, and solutions focused.
- Comfortable working in a fast-paced service environment.
- Experienced in administration, coordination, scheduling, or customer service (preferred).
- Proficient with Microsoft Office and service management systems.
What Success Looks Like
The successful candidate will contribute to:
✅ Improved communication with customers.
✅ Reduced delays in receiving engineer paperwork and job reports.
✅ Better support for engineers in the field.
✅ Improved visibility of job progress and completion.
✅ More efficient management of site access arrangements.
Ref – Ltd14 & 14T (MR & JW)
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